Everything you need to know before securing your inches with The Hair Plug.
Frequently Asked Questions
What kind of hair do you sell?
We offer 100% raw and virgin human hair. No synthetic blends. No fillers. Every bundle is high-quality, long-lasting, and hand-selected for picky girls who don’t settle.
How many bundles do I need?
- For a natural look: 2–3 bundles (lengths 16–20”)
- For full glam or longer lengths: 3–4 bundles (22” and up)
- Add a closure or frontal for a full protective install.
What’s the difference between raw and virgin hair?
- Raw Hair is 100% unprocessed — no steam, no chemicals, single-donor bundles. It’s coarser, natural-looking, and lasts over a year.
- Virgin Hair is lightly steam-processed to create defined textures (like body wave or deep wave), making it softer and more uniform.
Need help choosing? We got you — check our [Texture Guide] or DM us on IG: @shespickyhair
How long does shipping take?
- Processing Time: 1–2 business days
- Shipping Time: 2–3 business days (once shipped) Tracking info will be emailed to you once your order is in motion.
Do you offer pickup or local delivery?
Currently, we ship only. However, local delivery may be added in the future – follow us on Instagram for updates!
Can I return or exchange my order?
No. All sales are final. For hygiene and quality control, we do not accept returns or exchanges.If you received the wrong length or texture, contact us within 24 hours with photos.
Can the hair be dyed or bleached?
Yes! Our hair can be bleached or colored by a professional. Raw hair lightens the best because it’s completely unprocessed. Always do a strand test or consult a stylist before coloring.
How do I take care of my bundles?
We include a full Hair Care page on our website [link it]. Quick tip: Treat it like your own hair – wash gently, avoid buildup, and use sulfate-free products.
Do you offer payment plans?
Yes. We accept Shop Pay, Afterpay, and Klarna for flexible payments. Just select your option at checkout and pay over time.
Do you offer wholesale or vendor deals?
We currently do not offer wholesale at this time – but stay tuned. Subscribe to our newsletter for early vendor list drops or affiliate opportunities.